Technical Support Representative I (Remote)
About The Position
HME has been creating innovative products for the drive-thru and pro-audio industries since 1971. HME has a team environment with a culture of collaboration, learning, and growth. With subsidiaries located in California, Missouri, Canada, UK, India, and China, companies around the world depend on HME for clear, reliable communication solutions. From setting the standard for drive-thru headsets and timer systems in the quick service restaurant (QSR) industry to developing professional audio equipment used in the Olympic Games, HME strives to create the newest, most innovative products on the market while providing quality care and attention to its customers. HME is currently looking for a Technical Support Representative, 100% remote, for our call center. The Call Center is open Monday through Friday from 5 AM to 7PM and Saturday through Sunday from 7 AM to 3:30 PM/PST. Candidates must be willing to work a flexible 40-hour work week, and reside in one of the following states: Arizona, Florida, Texas, Missouri, California. Relocation support is not provided for this role.
Requirements
- Prior customer service and/or troubleshooting experience in a call center or office environment is preferred (minimum of 12 months)
- Excellent verbal and written communication
- Proven excellent attendance history in your previous employment
- Computer literacy in various applications including e-mail, MS Office Suite, and customer databases
- Must have flexibility with shifts, including weekend coverage
Responsibilities
- Answer incoming calls from customers and installers
- Provide operation, troubleshooting, maintenance, and installation support
- Promote and maintain positive customer relations
- Provide troubleshooting and repair support to installers and customers over the telephone
- Instruct installers and customers in equipment installation, operation, and maintenance of equipment and their responsibilities
- Administer service programs to effectively correct service issues
- Dispatch installers to perform onsite service to customers with problems beyond the scope of telephone troubleshooting
- Prepare and maintains daily logs and records
- Identify and makes recommendations for product improvement
Benefits
- tuition reimbursement
- 3 weeks paid vacation your first year
- paid holidays
- medical, vision and dental coverage
- pet insurance
- life insurance
- 401K contributions
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
