Technical Support Representative - Software

Aspire Technologies Inc • Orlando, FL

4d • Onsite

About The Position

We are looking for an experienced, technical, savvy, intelligent individual to join our Technical Support Team. Software Technical Support experience is required for this position. The team supports more than 88,000 users of QuoteWerks throughout the world!

At Aspire, we do things differently. Our software is known for being stable and delivering what it promises. Aspire support policies are very straightforward, based on common sense solutions to real-life situations. The development team is available for consultation, sometimes releasing bug fixes within hours. Customers can usually reach a tech support rep in less than 5 minutes. Once trained, our technicians are empowered to make decisions that benefit the customer without jumping through departmental processes. We promote self-sufficiency and encourage employee contributions to the company's overall efficiencies and customer service levels.

The ideal candidate thrives on “figuring it out” and prides themselves on being responsive in a challenging work environment. Calm under pressure, you should be sensitive to the various levels of technical literacy among users and able to adjust your approach to the issues accordingly. You should have a continuous improvement mentality and be driven to seek ongoing learning opportunities. And, of course, you should be an enthusiastic and friendly team player.

Requirements

• Software Technical Support experience is required
• Must be local to Orlando, FL
• Must be able to work in the office

Nice To Haves

• Familiarity with CRM software
• Familiarity with accounting software
• Familiarity with SQL

Responsibilities

• Answer incoming Phone Calls from Customers and Leads to assist in resolving questions or issues
• Answering Technical Support Tickets and Emails
• Staying Knowledgeable on the capabilities of QuoteWerks
• Staying Knowledgeable on products and services that QuoteWerks integrates with
• Quality assurance testing of updates to QuoteWerks and compatibility testing with updates of the products and services that QuoteWerks integrates with
• Perform professional services, implementations, and customer training.

Benefits

• Medical/Dental benefits
• Bonus Structure
• Competitive Salary
• Opportunity to earn extra money while gaining experience through professional services, implementations, and customer training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed