Technical Support Representative

SBP Careers • Wilsonville, OR

1d • Onsite

About The Position

Specialty Building Products is currently looking for a Technical Support Representative to join our VALUES based organization with a strong background in diagnosing, troubleshooting, and repairing internal work requests and inquiries of personal computers and related systems.

Requirements

• 1-3 years of technical experience or computer programming required.
• Knowledge of the Microsoft Office 365 Suite, Microsoft Windows, and mobile device operating systems.

Nice To Haves

• Computer Science Degree preferred but not required.

Responsibilities

• Providing technical support to customers who are experiencing problems or issues with a product or service. This may involve troubleshooting hardware or software problems, answering technical questions, providing guidance on product usage or taking apart a computer and working inside the computer.
• Resolving customer issues in a timely and effective manner. This may involve working with other departments or vendors to resolve more complex issues.
• Documenting customer interactions, including the nature of the problem, steps taken to resolve the issue, and any follow-up that may be required.
• Communicating with customers in a clear and concise manner. This may involve explaining technical concepts in non-technical language or translating complex technical information into easily understandable terms.
• Creating technical training documentation by researching, drafting, and designing technical documents such as manuals, guides, diagrams, and schematics.
• Updating technical documentation to reflect changes in products, services, or processes. This may involve adding new information, modifying existing content, or removing outdated information.
• Maintaining technical knowledge by staying up to date with the latest product developments and technical trends in order to provide effective technical support to customers.

Benefits

• Medical, Dental, Vision given on the 1st of the month following 30 days of employment
• Company-Paid Life Insurance & Disability
• 401(k) with Company Match
• Company-Paid Time Off
• Paid Holidays & Floating Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level