Technical Support Representative - Power Systems Relaying
About The Position
The devices we make at SEL are embedded in the power grid. They prevent blackouts. They make outages safer and shorter in duration; they add cybersecurity, automation, and communication. They use cutting-edge technologies and operate at speeds that push other pieces of the grid to go faster. As a Technical Support Representative in Sales & Customer Service, you’ll provide world class customer service directly to our customers by providing technical support, engaging in customer trainings, and providing solutions and services that help our customers protect and control critical electrical infrastructure and power systems worldwide.
Requirements
- An associate degree or equivalent experience.
- Basic knowledge of SEL products, the SEL website, and How-To instructions
- Excellent customer service commitment
- Strong ability to listen to customers to understand the problem, solve issues, or route as necessary.
- Strong writing, documentation, and speaking skills
- Ability to learn new skills and are a self-starter
- Technically curious and enjoy problem-solving
- Ability to travel occasionally for training purpose
Responsibilities
- Diagnosing technical SEL product software and hardware issues
- Guide customers through steps to resolve issues of basic complexity.
- Understand when to elevate issues to Application Engineers.
- Provide excellent customer service using a wide variety of communication skills, especially phone and email communications.
- Log calls, problems addressed, and resolutions achieved in customer relationship management tool.
- Develop basic level understanding of SEL products, instruction manuals, and SEL software.
- Participate in direct customer training through customer visits, trainings, and annual interactive seminars.
Benefits
- Employer funded stock ownership plan (ESOP)
- Personal 401(k) options
- Top tier medical, prescription, dental, vision, life, and disability insurance
- 10 paid holidays
- Annual vacation accrual starting at 12 days
- 9 paid sick days
- Paid family and medical leave that covers 90% of your pay
- STEM courses
- Apprenticeships
- Tuition assistance
- Engineering development programs
- Wellness benefits
- Fertility benefits
- Adoption benefits
- Flexible spending benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
