Technical Support Representative I

Mouser • Mansfield, TX

4d

About The Position

The Technical Support Representative I provides technical and customer support to internal and external customers. The role helps customers select appropriate electronic components and associated tools and accessories, provides product support, and assists with Mouser’s website and online chat. It teaches customers to navigate the website and find information independently. The representative communicates with customers, suppliers, Customer Service, Products, and other departments; attends supplier training and company meetings; and supports the Local Customer Service team and other teams as needed. The role contributes to the company’s total quality process, represents Mouser professionally, works under close supervision while making independent decisions, and maintains phone and chat coverage during scheduled work hours. Travel to supplier training seminars and trade shows may be required. Minimal or no experience in the job is expected.

Requirements

• Bachelor’s degree in electronics engineering or an equivalent field of study.
• Minimal or no experience in the job; works under close supervision.
• Understanding of technical specifications to assist with selecting semiconductor, electromechanical, interconnect, embedded, and optoelectronic products and related tools and accessories.
• Proficiency using block diagrams, schematics, test equipment, and test procedures to analyze and troubleshoot printed circuit board assemblies and sub-assemblies.
• Knowledge of basic circuit theory, analysis, and design, and/or system-level configurations.
• Ability and desire to provide technical support to external and internal customers.
• Ability to understand verbal and written communications about electronic applications and components, and ask for clarification when needed.
• Proficiency with computers, networks, software, and other resources, including Microsoft Windows, the Internet, Word, Excel, and Outlook.
• Proficient typing, writing, and math skills.
• Professional verbal and written communication skills in English, and additional languages when required.
• Clear communication by chat, telephone, and in person, and ability to interact effectively with individuals and groups inside and outside the organization.
• Strong analytical, organizational, and time-management skills; ability to assess the impact of decisions before acting, work thoroughly and with attention to detail, and multitask.
• Desire to provide excellent service, correspond professionally and courteously, interact directly with customers as needed, and advance.

Responsibilities

• Provide high-quality customer service and interact effectively with internal and external business contacts.
• Use available resources to recommend suitable components for customer applications and offer associated items with product support.
• Provide Mouser website and online chat support, including teaching customers to navigate the website and find information.
• Communicate requirements and work with customers, suppliers, Customer Service, Products, and other Mouser departments.
• Attend and contribute to supplier trainings and company meetings.
• Support the Local Customer Service team and other teams when needed.
• Support and participate in the company total quality process and represent the company professionally.
• Work with minimum supervision and make independent decisions.
• Maintain phone and chat coverage during scheduled work hours and regular attendance.
• Travel to supplier training seminars and represent Mouser at trade shows.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level