Technical Support Representative I

Mouser•Mansfield, TX

About The Position

The Technical Support Representative I provides technical and customer service support to internal and external customers. The role helps customers select electronic components and associated products for their applications, provides product support and assistance with the Mouser website and online chat, and teaches customers how to navigate the website. The representative communicates with customers, suppliers, Customer Service, Products, and other departments; attends supplier training and company meetings; and supports the Local Customer Service team and other teams as needed. The position requires professional customer interactions, participation in the company’s total quality process, independent decision-making with minimal supervision, and reliable phone and chat coverage during scheduled work hours. The representative may travel to supplier training seminars and trade shows. The role is intended for a candidate with minimal or no experience and is performed under close supervision.

Requirements

Bachelor’s degree in electronics engineering or an equivalent field of study.
Minimal or no experience in the job; works under close supervision.
Understanding of technical specifications to support selection of semiconductor, electromechanical, interconnect, embedded, and optoelectronic components, tools, and accessories.
Ability to use block diagrams, schematics, test equipment, and test procedures to analyze and troubleshoot printed circuit board assemblies and sub-assemblies.
Proficiency in basic circuit theory, analysis, and design, and/or system-level configurations.
Ability and desire to provide technical support to external and internal customers.
Ability to understand verbal and written communication about electronic applications and components and ask for clarification when needed.
Proficiency with computers, networks, software, and other resources, including Microsoft Windows, the Internet, Microsoft Word, Excel, and Outlook.
Proficient typing, writing, and math skills.
Professional verbal and written communication skills in English and additional languages when required.
Clear verbal and written communication through chat, telephone, and in person; ability to interact effectively with individuals and groups inside and outside the organization.
Strong analytical, organizational, and time-management skills; ability to assess the impact of decisions, work thoroughly and accurately, and multitask.
Desire to provide excellent service, correspond professionally and courteously, and interact directly with customers as needed.
Desire and ability to advance.
Behavioral and Excel skill evaluation scores of 80%.

Responsibilities

Provide high-quality customer service and interact effectively with internal and external business contacts.
Use available resources to recommend appropriate components for customer applications and offer associated products with product support.
Provide support for the Mouser website and online chat.
Teach customers to navigate the Mouser website and locate information independently.
Communicate requirements and coordinate effectively with customers, suppliers, Customer Service, Products, and other Mouser departments.
Attend and contribute to supplier training sessions and company meetings.
Support the Local Customer Service team and other teams when needed.
Participate in the company total quality process and represent the company professionally.
Work with minimum supervision and make independent decisions.
Maintain phone and chat coverage during scheduled work hours and attend work regularly.
Travel to supplier training seminars and represent Mouser at trade shows when required.
Perform other duties as assigned.