Technical Support Representative I

Snap-on • San Jose, CA

5d

About The Position

The global leader in automotive diagnostic equipment, Snap-on Diagnostics has an immediate opening for a Technical Support representative. The successful candidate will provide support to Snap-on automotive diagnostic Customers and Franchisees via inbound and outbound phone calls, e-mail, and other correspondence. This support includes, but is not limited to troubleshooting, general product use/operation. Full training will be provided in order that you will understand the issues customers may encounter with the Diagnostic Product Line.

Requirements

• High School diploma, military training, trade school or equivalent
• Customer Service experience
• Automotive troubleshooting and hands-on repair experience or education
• Strong PC skills
• Proficient Microsoft Office suite
• Bilingual in Spanish or French
• Team player
• Strong customer service skills
• Strong written and verbal communication skills

Responsibilities

• Handle a high volume of inquiries in a quality manner with little assistance
• Collect and enter call data for each call in the customer management database
• Responsible for making sure that telephone messages, callbacks, and voicemail messages are handled within expected timeframes
• Perform duties according to standard operating procedures and department policies
• Participate in meetings as required
• Attend 3rd party and internal training as required

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED