Bicycle Technical Support Representative I

Shimano North America Holding•Irvine, CA

7d•Onsite

About The Position

The Bicycle Technical Support Representatives are responsible for providing customer support using numerous communication methods. Representatives are part of a North American team that supports retailers with expert knowledge on selling, servicing, and selecting our products. Team Shimano brands include Shimano, Lazer, PRO Bikegear and Bikefitting.com

Requirements

Advanced bicycle technician skills including a thorough understanding of frame, suspension, and wheel design as well as drivetrain theory (mechanical, electronic, internal, and e-bike)
A minimum of three years of cycling retail experience or equivalent is required.
Solid written and verbal skills.
Basic knowledge of Microsoft Office.
Strong multi-tasking skills.
Advanced bicycle technician skills are required, including an understanding of frame, suspension, wheel design, and drivetrain theory (mechanical, electronic, internal, and e-bike).

Nice To Haves

Fluent in conversational Spanish is a plus.
Call center experience is a plus.

Responsibilities

Provide technical and sales support to Shimano's accounts and sales agencies.
Provide technical support for end consumers.
Understand and be prepared to teach others about the technology and maintenance of Team Shimano products.
Utilize customer service best practices when providing oral and written support.
Efficiently troubleshoot mechanical, electrical, and hydraulic issues using common techniques and offer customers appropriate options to resolve the issue.