Technical Support Rep
About The Position
WeVote is seeking a dynamic IT System Support Technician to join our passionate team of changemakers in a meaningful volunteer role (~5 hours per week). WeVote is a nonpartisan nonprofit startup on a mission to strengthen American democracy through innovative technology. As a celebrated Fast Forward nonprofit technology grantee, we're building something special – a movement of 150+ dedicated volunteers creating open-source mobile solutions that reach millions of voters nationwide. Our challenge? Modern voters are busy, distracted, and pressed for time. Our solution? A streamlined voting experience that takes just 8 minutes, delivered through the downloading of our app. We're 100% volunteer-powered and fully remote, proving that passionate people can create extraordinary impact.
Requirements
- Computer skills required: Google Workspace
- 1-2 years of experience in technical support
- Detail oriented
- Good written communication skills
- Analytical thinker
- Ability to work in a fast-paced environment
- Capability to explain technical concepts to non-technical users
- Availability: At least 5 hours each week during our core team hours M-F 9 a.m. - 6 p.m PST with the ability to work 1-2 hours during Pacific Time overlap. Hours are flexible as long as a 1 business day response time is met Monday to Friday. Must be available to attend the team meeting each week.
Nice To Haves
- Zendesk or similar ticket tracking tool preferred
- SAAS product support/knowledge preferred
Responsibilities
- Provide first-line support for incoming support tickets.
- Respond to incoming issues in a timely way.
- Identify problems and escalate to the appropriate next level of support as necessary.
- Understand the platform and data well enough to respond to basic issues.
- Maintain a 1 business day response time for candidate and internal support inquiries.
- Collect and analyze data to understand trends and potential solutions.
- Collaborate with partner teams in WeVote to investigate and resolve candidate/user needs.
Benefits
- Volunteer role
- Develop advanced technical skills
- Work with cutting-edge civic technology
- Help millions of Americans participate more effectively in democracy
- Join a network of passionate professionals committed to positive change
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
