Technical Support Rep Internship | In-Person - 1 Year

The Church of Jesus Christ of Latter-day Saints•Salt Lake, UT

2d•Onsite

About The Position

This internship position represents an exciting opportunity to work for one of the largest information technology centers in the Wasatch front. This individual works with divine guidance to provide or support technology that furthers the mission of the Church and reflects the eternal impact of the gospel. We are committed to the well-being of our employees and supporting them in becoming their best selves. Our focus on physical and mental health, financial security, and personal and professional development helps employees create more energy, purpose, and balance in life. NOTE: This is not a coding internship, but more of a general technology, support, and customer service introduction. As a Technical Support Representative Intern, you'll play an important role in keeping business systems and technology running smoothly. Your day may include troubleshooting technical issues, responding to service requests, supporting Microsoft Dynamics 365 environments, and helping diagnose data and system connectivity problems. You'll work alongside experienced system engineers and business partners to test new features, improve processes, automate repetitive tasks, and support daily operations. You may also assist with configuring equipment, maintaining technology assets, documenting system updates, and providing excellent customer support. This role offers hands-on experience with enterprise systems, problem-solving, process improvement, and cross-functional collaboration in a professional IT environment.

Requirements

Currently enrolled or within one year of your graduation date from an accredited college or university
Internship is for current temple-worthy members of the Church of Jesus Christ of Latter-day Saints
Available to commute to and from the office
This role is 100% in-office

Nice To Haves

General interest in technology and computer support
Technology background is desired
Prefer applicants with technical certifications, such as A+, Network+, etc.
Functional knowledge of supported hardware and software including Windows and Mac platforms.
Disk wiping and disk imaging technology
Basic asset management practices
Network technologies pertaining to system connectivity and troubleshooting
Effective interpersonal, collaborative and communication skills with a strong emphasis on customer service
Ability to maintain confidentiality
Basic understanding of IT business functions
Proactive, detail-oriented, dependable, and appropriately prioritize tasks
Ability to comfortably lift 30 lbs. and reach across and work under desks