Technical Support Rep I
Shentel•Edinburg, VA
•Onsite
About The Position
As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical Support Representatives are a part of a supportive, service-oriented team in a call center environment.
Requirements
- Your reputation as a successful customer service professional who meets and exceeds goals
- Your high school diploma or equivalent
- One year of customer service or call center experience
Nice To Haves
- Enjoy interacting with people
- Natural problem-solver
- Love working with the latest technology
Responsibilities
- Promote quality customer experience with honest and committed customer care.
- Engage in real-time troubleshooting with customers to resolve technical issues.
- Educate residential Shentel customers about the installation and use of products.
- Capture opportunities to offer additional or upgraded services to customers as available, while providing a quality customer experience.
Benefits
- World class 401(k) – up to 8% company contribution
- Medical, dental, vision, and life insurance with company subsidies
- Up to 3 weeks of PTO
- Up to 9 paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
