Technical Support Rep I
About The Position
Shenandoah Telecommunications Company (Shentel) provides high-speed internet and other telecommunications services to customers in the Mid-Atlantic United States, with a focus on rural communities. Its brands include Shentel, Glo Fiber, Shentel Business, and Glo Fiber Business. The Technical Support Representative serves as a front-line representative for Shentel and supports the stability and growth of the organization. The role is part of a supportive, service-oriented team in a call center environment. Representatives provide quality customer care, troubleshoot technical issues with customers in real time, educate residential customers about installing and using products, and identify opportunities to offer additional or upgraded services while maintaining a quality customer experience.
Requirements
- A high school diploma or equivalent.
- One year of customer service or call center experience.
- A reputation as a successful customer service professional who meets and exceeds goals.
- Motivation to take on challenges and meet or exceed goals.
Responsibilities
- Promote a quality customer experience through honest and committed customer care.
- Engage in real-time troubleshooting with customers to resolve technical issues.
- Educate residential Shentel customers about product installation and use.
- Identify opportunities to offer customers additional or upgraded services when available, while providing a quality customer experience.
Benefits
- World-class 401(k) with up to an 8% company contribution.
- Medical, dental, vision, and life insurance with company subsidies.
- Up to three weeks of paid time off.
- Up to nine paid holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
