Technical Support Program Engineer
About The Position
I2X Technologies is a reputable technology services company to the Federal Government. Whether the focus is on space exploration, national security, cyber security, or cutting-edge engineering applications, I2X is ready to offer you the chance to make a real-world impact in your field and for your country. We provide long-term growth and development. Headquartered in Colorado, I2X is engaged in programs across the country and in more than 20 states. Our programs support multiple Federal agencies, the Department of Defense and often focused on the space initiatives of our government customers. I2X Technologies is seeking a Technical Program Support Engineer to support ongoing activities for a customer in Odenton, MD. This position will be on-site and will require an active Secret clearance.
Requirements
- Requires BS in Engineering (or a related discipline) and 12-15 years of prior relevant experience or Masters with 10-13 years of prior relevant experience. May consider work experience in lieu of a degree.
- Experience performing requirements analysis
- Experience supporting cross-functional teams
- Self-starter with the ability to work independently and in a team environment
- Strong written and oral communication skills
- Strong customer relation skills
- US Citizenship is required
- Secret clearance required
Nice To Haves
- Experience supporting, or strong familiarity with Defense Information Systems Agency (DISA) networks and services.
- Experience with ITIL service delivery concepts and best practices.
- Experience with change, configuration and performance management NetOps concepts.
- Experience with network layered encryption topologies and methodologies.
- Familiarity with system security, design, and architecture.
Responsibilities
- Synchronize and coordinate activities with external teams, providing evaluation and feedback on all coordination efforts.
- Coordinate work across internal and external stakeholder teams, documenting outcomes, assessing progress, and communicating feedback.
- Maintain active coordination with project stakeholders, tracking dependencies and incorporating evaluations and feedback into ongoing activities.
- Develop troubleshooting and support-system training for network administrators and operators.
- Create concise quick-start guides and training materials for mission partners and end users.
- Support formal change management activities and participate in applicable configuration control boards.
- Assess, prototype, and test emerging technologies for potential integration into the DISN environment and future capability enhancements.
- Plan and conduct verification and validation activities for the deployment, installation, and operational transition of network infrastructure and supporting enterprise tools.
- Identify opportunities to improve network performance and provide sound technical recommendations to the program engineering team.
- Research, assess, and validate emerging technologies for potential incorporation into program system capabilities.
- Conduct testing, verification, and validation activities supporting infrastructure deployment, installation, and transition into operational service.
- Administer and sustain laboratory components at DISA Fort Meade, including patching, baseline management, system maintenance, and lifecycle support.
Benefits
- long-term growth and development
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What This Job Offers
Job Type
Full-time
Career Level
Senior
