Technical Support Mechanic (Hotline) | Swedish Market | Remote/Hybrid

Bosch Group

13h•Hybrid

About The Position

We are a Bosch company offering complex, technology-driven solutions and services in the field of Business Process Outsourcing (BPO). Our product is service, where we take over operations from other companies and manage them on their behalf. At Bosch Service Solutions, our primary objective is to guarantee the best solutions and services to our clients in more than 30 languages worldwide, leveraging technology as a foundation. We are committed to fostering a diverse and inclusive work environment. This role provides technical support to automotive workshops, analyzing information and guiding mechanics towards the best technical solution. We are looking for experienced mechanics with a passion for diagnostics and troubleshooting complex vehicle faults, who enjoy sharing knowledge in a remote and international environment.

Requirements

Minimum of 5 years of experience in a passenger car workshop.
Experience in diagnostics and troubleshooting complex vehicle faults.
Ability to interpret electrical diagrams and technical documentation.
Strong communication skills to explain technical procedures clearly and effectively.
Minimum B2 level of English to participate in meetings, training sessions, and internal communications.
Swedish language proficiency at C2, bilingual, or equivalent level.
Minimum of 5 years of experience in a passenger car automotive workshop.
C2, bilingual, or equivalent proficiency in Swedish.
Minimum B2 level of English.

Nice To Haves

Previous experience in technical support or remote assistance.
Vocational training in Automotive Technology, Electromechanics, or a related field.
Knowledge of hybrid and electric vehicles (EV/HEV).
Experience using an oscilloscope for advanced diagnostics.
Experience in CAN network diagnostics and automotive electronic systems.

Responsibilities

Provide technical support to automotive workshops.
Listen to workshop queries and analyze available information.
Guide fellow mechanics towards the best technical solution.
Identify, diagnose, and resolve complex mechanical, electrical, and electronic faults.
Answer technical queries from workshops via phone and email.
Interpret wiring diagrams, technical documentation, and repair procedures.
Consult technical databases, service bulletins, and specialised documentation.
Provide technical support for hybrid and electric vehicles.
Collaborate with international teams in technical meetings and training sessions.
Follow up on cases until they are fully resolved.