Swedish Market | Remote Car Repair Assistance

Bosch Group

14d•Remote

About The Position

Bosch Service Solutions is seeking a Car Repair Assistance specialist to provide technical 1st level support to customers. This role involves responding to calls, emails, and requests, analyzing technical problems with cars, light goods vehicles (LGV), and heavy goods vehicles (HGV) of all brands, and providing technical assistance through various communication channels. The goal is to achieve a 50% 1st level resolution rate after 6 months and 70% after 12 months. The specialist will follow defined work instructions and escalation processes, track incidents in the internal system, maintain communication with other Bosch sites and departments, and contribute to the FAQ and knowledge database. Building good relationships with colleagues and customers is essential for effective information flow. The role may require working in the office and/or remotely based on business needs.

Requirements

Completed vocational education as a master mechanic, automotive mechatronics technician (mechanics and/or electronics), automotive service technician or country equivalent certificate.
Minimum 1-3 years of experience working in workshops with cars and/or LGV/HGV.
Swedish oral and written communication skills level C1 (minimum) required.
English oral and written communication skills level B2 (minimum) required.
A team player who is 100% service and solutions focused.
Methodical troubleshooting skills required.

Nice To Haves

Other additional European languages are a plus.
Basic knowledge of IT systems would be an advantage.
Professional experience in a customer facing position would be an advantage.

Responsibilities

Respond to all calls, emails, and common requests for technical 1st level support.
Analyze technical problems (root cause analysis) with cars and/or, light goods vehicles (LGV) and/or, heavy goods vehicles (HGV) of all brands.
Provide technical assistance to customers by all existing communication channels.
Follow defined work instructions and escalation processes for all possible types of incidents.
Track all incidents in our internal incident management system.
Maintain communication with other Bosch sites, departments, and colleagues who are engaged into the support processes.
Input for FAQ and knowledge database.
Establish good relationships with colleagues and customers in order to achieve a correct flow of information.