Technical Support Manager
About The Position
ICM Solutions is looking for a Technical Support Manager to serve as the senior technical authority for our crushing and screening equipment operations. This role is ideal for a seasoned heavy equipment professional who enjoys hands-on problem solving, elevating technician capability, and setting the technical standard across a multi-branch service organization. If you’re known as the person others call when crushers or screens get difficult—and you want to lead, train, and influence at a higher level—this role was built for you. This is not a remote position; the ideal candidate must be able to work out of an ICM branch office when not traveling for the job.
Requirements
- 7+ years of hands-on experience with crushing, aggregate, mining, or heavy equipment
- Expert-level technical knowledge of crushing and screening equipment
- Experience developing or delivering technical training programs
- Background creating or managing SOPs in a field service environment
- Strong communication skills with the ability to coach and influence technicians
- Comfortable working across job sites, shops, and branch locations
- Willingness to travel as needed to branches, customer sites, and OEM training
- Valid driver’s license and clean driving record
Nice To Haves
- OEM factory training or certifications
- Prior leadership or supervisory experience
- Experience with service documentation or mobile work order systems
Responsibilities
- Act as the primary technical escalation resource for complex crushing and aggregate equipment issues
- Support service technicians with real-time diagnostics and troubleshooting to reduce downtime
- Maintain expert knowledge of OEM crushing and screening systems, specs, and updates
- Develop, implement, and continuously improve service SOPs covering safety, documentation, jobsite conduct, and field standards
- Design and deliver technical training on equipment operation, maintenance, diagnostics, and safety
- Attend OEM training and convert that knowledge into practical, field-ready training materials
- Build and maintain strong relationships with OEM technical teams and serve as the internal point of contact for technical and warranty matters
- Travel to branch locations to audit, coach, and support service teams to ensure consistent standards
- Lead and mentor Service Analyst(s), including goal-setting, feedback, and performance reviews
Benefits
- paid time off
- medical/dental/vision/life insurance
- 401(k) with company match
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
