Technical Support

TEKsystems•Town of Wappinger, NY

2d•Onsite

About The Position

This is a great opportunity for someone looking to start an IT career in a hands-on support environment. The role offers exposure to enterprise systems, ongoing learning, and long-term growth. Ideal for recent graduates, individuals with entry-level IT certifications, or students currently pursuing a technology-related degree. In this position, you will provide first-level technical support to internal users, field technicians, and customers, ensuring systems remain operational and issues are resolved efficiently.

Requirements

Recent IT certification (CompTIA A+ or Google IT Support preferred) or recent graduation from a technology-related program
Strong communication, problem-solving, and customer service skills
Ability to work on-site five days per week
Willingness to learn and grow within an IT support environment
U.S. Citizenship required due to client requirements

Nice To Haves

Internship or previous help desk experience
Exposure to ServiceNow or other IT ticketing systems
Experience supporting remote users or working in a corporate IT environment

Responsibilities

Provide first-level technical support for desktops, laptops, mobile devices, and peripherals
Troubleshoot hardware, software, and connectivity issues (Windows OS, Office 365, VPN)
Assist with onboarding and offboarding, including account setup and equipment provisioning
Provide remote support to field technicians and users across the organization
Log, track, and manage support tickets using ServiceNow or a similar ticketing system
Escalate complex issues to senior engineers or specialized support teams as needed
Deliver a professional, customer-focused support experience