Technical Support Manager (Biopharma)

Lesaffre North America

3d • Onsite

About The Position

Lesaffre, a global leader in fermentation for over 170 years, leverages microorganisms to innovate across industries from baking to healthcare. With 11,000 employees in 96 countries, the 3-billion euro enterprise focuses on developing essential nutrients and bioactives for human health, animal well-being, and plant nutrition, guided by values of passion, respect, trust, entrepreneurship, and humility. Procelys, a division of Lesaffre, specializes in providing high-quality yeast-based nutrients and expertise to the biotech industry. They develop customized nutrient solutions to enhance the growth and productivity of microorganisms and cell cultures for sectors like biopharma, food and feed ingredients, food cultures, probiotics, and renewable energy. Procelys partners with customers to formulate innovative fermentation media, optimizing performance and pushing the boundaries of biotech innovation. The Technical Support Manager will contribute deep technical knowledge of Procelys products, customer applications, and internal processes (production, QC, Application Development, R&D). Working with North American and Latin American Account Managers, this role will deliver optimal fermentation nutrient solutions to customers, aiming to achieve business targets. A customer-centric approach and problem-solving skills are crucial for enhancing customer experience and driving Procelys' success.

Requirements

• Master’s degree in Microbiology, Biochemical Engineering, Biotechnology or related field
• 5 or more years of experience in an R&D/Fermentation Management or Application Development role in Biotechnology, Pharma or Life Sciences markets
• Ability to develop a deep understanding of the Biotechnology market (food and feed bio-ingredients, biopharma, cultures, probiotics, bio-agriculture and renewable chemicals)
• Ability to travel up to 40-50% within the Americas

Nice To Haves

• Experience working within a matrixed and/or global organization is a plus

Responsibilities

• Demonstrate an unwavering commitment to Lesaffre's safety-first culture
• Provide technical support to Procelys customers through on-site visits, presentations, and product training to ensure optimal use of our solutions
• Analyze customer feedback and technical issues to drive product development, improvements, and competitive positioning
• Train and support Business Managers on application details, product performance, and technical selling points
• Troubleshoot product performance issues in collaboration with cross-functional teams to deliver recommendations
• Serve as the main technical point of contact and project leader between commercial, applications, and quality teams
• Develop technical partnerships with academia and research institutes to investigate product performance
• Act as the regional technical expert, building relationships with key customers and driving new business opportunities
• Remain active in technical networks to contribute to industry knowledge sharing and training
• Monitor industry innovations and technological trends, providing quarterly landscape reports to management
• Represent Procelys at regional technical events through lectures and presentations
• Perform other duties as assigned

Benefits

• The opportunity to represent a passionate organization focused on innovation and sustainability
• Competitive compensation and comprehensive benefits starting on day one, including health, dental, vision, and 401(k) with employer match
• 11 paid holidays
• The ability to leverage your expertise and make a tangible, meaningful impact on the business and our sustainability initiatives
• Opportunities for continuous growth and development, including the ability to take on new challenges and collaborate across our international business units

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 11-50 employees