Technical Support Manager
Aggreko
•Remote
About The Position
Bring your energy to Aggreko as Technical Support Manager based in Europe (flexible location). You’ll lead and evolve our Technical Support Desk (TSD), ensuring timely, high-quality technical support across business operations and sales communities, with a strong focus on product support, compliance and solutions compatibility. Power without pause. Heating, cooling and oil-free air without end. We keep our customers’ worlds on. From world-class events that last a few weeks to mining operations and remote communities who rely on us for decades.
Requirements
- An experienced technical leader with a strong background in power, temperature control or industrial equipment solutions
- Knowledgeable in EU compliance and regulatory frameworks (e.g. F-Gas, PED, PSSR)
- Commercially aware, with a track record of supporting sales and operational teams to achieve performance targets
- Data-driven, with experience using digital tools and analytics to improve decision-making and outcomes
- A collaborative communicator, able to connect SMEs, sales teams and operational stakeholders across regions
Responsibilities
- Own the accurate and timely delivery of technical support across the business.
- Triage, measure, review and act on support needs to enable teams to achieve growth, revenue and EBITDA targets.
- Act as the SME for product compliance, ensuring alignment with EU and local regulations (including F-Gas, PSSR, PED, MPD).
- Support safe, compliant operations across our product and accessory portfolio.
- Champion Aggreko Connect and data acquisition, enabling data-led decision making.
- Support optimisation tools (e.g. Agem) to ensure correct solution sizing and strengthen technical confidence across the business.
- Enhance ways of working by introducing AI tools and self-service support models, improving speed and accuracy of technical assistance.
- Build technical knowledge across teams, supporting product education, application development and early-life issue resolution.
- Drive customer satisfaction by addressing feedback, improving solution sizing and promoting low-emission technologies.
Benefits
- Competitive salary
- bonus
- benefits package
- opportunities for career progression
- Ongoing training
- development
- access to global expertise within Aggreko
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
