TECHNICAL SUPPORT MANAGER(campus dining) - University of Utah- SALT LAKE CITY, UT
About The Position
At over 300 college & universities around the country, Chartwells Higher Education is re-inventing the on-campus dining experience. We are challenging the norm and setting new standards by investing in high-tech, food-infused social spaces that bring people together to promote meaningful relationships and interactions. We are food-forward difference makers, bound together by a desire to feed hungry minds and prepare students for success. We are seeking hungry, humble and smart associates who are looking to join and grow with a diverse organization. We invite you to start your career journey with us and look forward to hearing from you. Job SummaryChartwells Higher Education is seeking a Director of Technology on the beautiful campus of the UNIVERSITY OF UTAH. In this key leadership role, you will be responsible for the strategic oversight, implementation, integration, and day-to-day support of all technology systems supporting campus dining operations. This person ensures seamless functionality across point-of-sale (POS) platforms, mobile ordering systems, network connectivity, system integrations, and dining-specific hardware, while aligning Chartwells’ technology ecosystem with University systems and standards. This position serves as the primary technology liaison between Chartwells, the University, and third-party vendors, ensuring reliable operations, data integrity, cybersecurity compliance, and an exceptional student and guest experience. Protecting revenue and service continuity Enhancing student satisfaction and digital engagement Reducing operational friction for frontline teams Ensuring seamless integration between Chartwells and University systems
Requirements
- Bachelor’s degree in Information Technology, Systems Engineering, Hospitality Management, or related field (or equivalent experience).
- 5–8+ years of experience managing technology in food service, hospitality, retail, or higher education environments.
- Hands-on experience with:
- POS systems and mobile ordering platforms
- Dining or retail hardware ecosystems
- Network and connectivity troubleshooting
- Strong understanding of API integrations, data flows, and system interoperability.
- Proven ability to translate technical concepts into operational solutions.
Nice To Haves
- Experience supporting higher education dining or auxiliary services environments.
- Familiarity with Chartwells or Compass Group technology platforms.
- Working knowledge of:
- Student card systems and meal plans
- Financial reconciliation and settlement processes
- Cloud-based SaaS platforms
- Demonstrated success managing cross-functional stakeholders in matrixed organizations.
Responsibilities
- Technology Strategy & Leadership
- POS, Mobile Ordering & Digital Platforms
- Hardware, Network & Connectivity Support
- Systems Integration & Data Management
- Vendor & Stakeholder Management
- Security, Compliance & Risk Management
- Operational Support & Training
Benefits
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
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What This Job Offers
Job Type
Full-time
Career Level
Manager
