Technical Support Management (TSM) System Specialist

Cortina Solutions•Mobile, AL

3d•Onsite

About The Position

Cortina Solutions is seeking a Technical Support Management (TSM) System Specialist to support the U.S. Coast Guard Offshore Patrol Cutter (OPC) Program Resident Inspection Office (PRO) in Mobile, Alabama. This position provides Technical Support Management (TSM) system administration and Electronic Trial Card (ETC) deficiency tracking support for ship construction, inspection, and sea trial activities. The selected candidate will support lifecycle management of deficiency records, maintain trial card databases, and assist Government personnel with configuration-controlled tracking of discrepancies identified during production, inspection, and dockside and at-sea trials.

Requirements

Bachelor’s degree from an accredited institution (or equivalent relevant experience)
Minimum of six (6) years of experience supporting ship construction deficiency tracking, inspection programs, or trial card management activities
Current CompTIA Security+ certification (or ability to obtain prior to start)
Experience using the Government TSM system and Electronic Trial Card (ETC) tool
Experience supporting inspection, surveillance, or trial-related deficiency management processes
Proficiency with Microsoft Office applications including Word, Excel, and PowerPoint
Ability to support dockside and underway trial events, including operation in shipyard and waterfront environments
Ability to maintain equipment compliance with Authorization to Operate (ATO) requirements supporting trial systems
Ability to obtain and maintain a DoD SECRET security clearance
U.S. CITIZENSHIP REQUIRED

Nice To Haves

Experience supporting U.S. Coast Guard or U.S. Navy shipbuilding programs
Experience supporting INSURV trial events or production acceptance testing environments
Familiarity with NAVSEA TSM configuration control requirements
Experience supporting deployable networks or mobile data collection environments during trials
Experience tracking rollover deficiencies across hull production baselines

Responsibilities

Serve as local administrator for the Technical Support Management (TSM) system supporting OPC PRO deficiency tracking activities
Maintain ship-specific deficiency record databases within the TSM and Electronic Trial Card (ETC) tools
Track deficiency records from creation through verification and closure across inspection and trial events
Support Surveillance activities, Test Witnessing, Compartment Completion Inspections, Corrective Action Requests (CARs), and Trial Card tracking processes
Assist OPC PRO and INSURV personnel with creation, processing, and management of ETC trial cards
Support preparation of technical briefings, milestone reviews, assessments, and audit materials related to deficiency status
Generate trial card status reports and metrics supporting correction of deficiencies during pre-trial, dockside, and at-sea testing periods
Maintain capability to create and transfer deficiency data between cutter baselines and rollover trial card datasets
Support screening activities before, during, and after dockside and underway trials
Maintain deployable network capability supporting deficiency tracking during sea trial execution
Coordinate responses to INSURV database requests associated with trial card status and deficiency reporting
Provide system overviews and user support for TSM and ETC tools to Government and shipbuilder personnel as required
Support preparation of weekly program status reports and technical performance metrics
Attend meetings and program reviews supporting trial readiness and deficiency management activities