Multifamily Property Management System Support Specialist

Ambo Properties • Dallas, TX

4d

About The Position

AMBO Properties is seeking a Multifamily Property Management System Support Specialist to join their growing team. This role is crucial for supporting the technology and systems used across the company's property management operations. The specialist will be responsible for supporting, analyzing, improving, and managing property management systems to maximize operational efficiency. This position involves close collaboration with property teams, internal stakeholders, and cross-functional departments to troubleshoot issues, provide training, assist with system implementations, and identify process improvements. The ideal candidate will have hands-on experience in multifamily property management and property management software, with a strong preference for RealPage experience.

Requirements

• Minimum 2 years of experience working with property management systems, analyzing processes, and implementing improvements.
• Previous experience in an administrative, support, operations, or property management role.
• Intermediate proficiency with property management software, including experience managing system settings, user roles, permissions, and access rights.
• Experience working within the multifamily property management industry.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work independently, take initiative, and meet deadlines in a fast-paced environment.

Nice To Haves

• Experience with RealPage property management software.
• Experience using ticketing systems to manage and resolve technical or software-related issues.
• Bachelor’s degree in Business, Information Systems, or a related field, or equivalent professional experience.
• Experience with process improvement techniques and tools.
• Experience supporting software implementations, system transitions, or upgrades.

Responsibilities

• Manage and resolve software and system issues submitted through the company’s ticketing system, ensuring timely and effective resolution.
• Serve as a primary point of contact for property management system-related questions and troubleshooting.
• Provide end-user support, guidance, and training to help property teams maximize the use and effectiveness of company software.
• Develop strong working knowledge of the organization’s key property management software platforms, with a preference for RealPage experience.
• Manage system settings, user roles, permissions, and access rights across multiple software platforms.
• Work collaboratively with property management and cross-functional teams to identify system and operational needs.
• Analyze current processes and identify opportunities to improve efficiency and system functionality.
• Assist with system transitions, software upgrades, and implementations.
• Support data validation and user acceptance testing during system changes and transitions.
• Provide post-transition troubleshooting and support to ensure successful adoption of new systems.
• Identify potential project risks and proactively communicate and address issues.
• Escalate complex system issues to appropriate leadership or technical resources when necessary.
• Communicate clearly and proactively with internal stakeholders regarding system issues, available resources, and support needs.
• Translate technical information into clear, practical instructions for non-technical users.
• Maintain accountability for assigned projects, issues, and deadlines.
• Assist with additional administrative and operational tasks as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree