Technical Support Lead

Portable Electric • Vancouver, BC

1d • CA$55,000 - CA$75,000 • Onsite

About The Position

We are seeking a highly skilled and motivated Technical Support Lead to join our Operations team. Acting as the frontline representative for our customers, this role is dedicated to addressing issues promptly, delivering timely resolutions, and maintaining high levels of customer satisfaction. The ideal candidate has a strong technical background, excellent problem-solving abilities, and a commitment to quality, safety, and customer service.

Requirements

• 5+ years of customer-facing responsibilities in a technical organization.
• Experience troubleshooting industrial electrical and control systems.
• Experience or interest in working with AI to develop workflows and procedures.
• Excellent communication and organizational skills
• Proficient in writing reports and keeping good records.
• Always professional and diplomatic.
• Strong technical troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• High attention to detail and commitment to quality and safety.
• Collaborative mindset with a willingness to support team success and continuous improvement.

Nice To Haves

• Experience with battery and power conversion technology an asset.
• Bonus: Experience working with generators, power systems, switchgear, power distribution equipment, or similar technologies.
• Experience leading, mentoring, or coordinating technical teams.
• Experience working directly with customers
• Experience in manufacturing, production, or custom equipment environments.
• Experience working with engineering teams on product development, prototyping, or product improvement initiatives.
• Take initiative and is resourceful.

Responsibilities

• Coordinate and support service activities to ensure timely resolution of customer issues.
• Respond to customer inquiries and help to resolve technical problems.
• Assist with service scheduling, planning, logistics, and resource allocation.
• Coordinate with Sales, Logistics, and Operations to support customer requirements.
• Maintain service records, repair documentation, and standard operating procedures.
• Act as a senior technical resource for service technicians and production team members.
• Work with engineering to develop customer service and support processes and technologies.
• Collaborate with engineering and sales to manage and track customer problems and resolutions.
• Identify and implement opportunities to improve quality, efficiency, and service processes.
• Promote a positive, collaborative, and safety-focused work environment.
• Support training, mentoring, and knowledge sharing within the team.
• Lead by example in maintaining high standards of workmanship, quality, and customer service.

Benefits

• Opportunity to work with a talented team, building innovative power solutions
• Impactful role in both production and service operations
• Unique blend of technical challenges, leadership opportunities and a direct impact on customer success.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed