Technical Support Intern-1

ZOLL Medical • Chelmsford, MA

2d • Onsite

About The Position

ZOLL Medical is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. With customers in more than 140 countries, we continue to expand our reach, as well as our product offerings. Hospitals, emergency medical services (EMS), and others trust us to deliver high-quality products and exceptional customer service. ZOLL products are used every day across the globe to save the lives of people who suffer sudden cardiac arrest. From Real CPR Help® technology—an industry first—to the world’s only wearable defibrillator, our capabilities and features set us apart. But none of this would be possible without the motivation and dedication of ZOLL employees, and we’re invested in their success. NOTE: This is a summer intern position from May thru August. Candidates must be enrolled in a degree program at the start of the internship. Job Summary: This individual will support procedural requirements of ZOLL's complaint handling, customer turn­around and event reporting systems. Supports quality improvement, corrective and prevention action program. Works under general supervision. Reports to Supervisor and/or Quality Assurance Manager.

Requirements

• Knowledge of commonly used concepts, practices and procedures related to electronic technology
• Basic computer skills in a MS Windows environment.
• Familiar with MS Office, including Excel and Word.
• Knowledge of FDA QSR required
• Knowledge of USA and international regulatory Medical Device Reporting preferred.
• Must be able to communicate verbally and in writing and work effectively within a multi-disciplined organization

Nice To Haves

• Related work experience a strong plus.
• Experience with soldering, ESD handling and electro-mechanical assembly methods
• Experience using mechanical and electronic test equipment

Responsibilities

• Review complaint investigations for completeness and establish root cause to system and/or component level
• Communicate with customers and suppliers
• Document investigations as appropriate
• Propose corrective action on an as needed basis
• Perform other duties as assigned

Benefits

• Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: Associate degree