Technical Support Analyst 1
Pullman Regional Hospital•Pullman, WA
•$26 - $40•Onsite
About The Position
Investigates, analyzes, and resolves computer software, hardware, telecommunications, and networking problems. Installs computers, software, telecom, and peripherals. Works effectively with users to find answers to questions relating to hardware, software and telecom issues. Tutor and coach users with various technologies.
Requirements
- High school diploma or equivalent.
- Valid driver’s license.
- Excellent communication skills with colleagues and customers.
- Ability to manage time, tasks, and resources appropriately.
- Advanced computer skills.
Nice To Haves
- One or more years of previous work experience with computers, networks, telecommunications, and information systems.
- Advanced personal computer skills, including installation and maintenance of the hardware, peripheral devices, telecom, and software.
- Experience with MS Windows operating systems.
- Working knowledge of local area networks and wide area networks.
Responsibilities
- Investigates, analyzes, and resolves computer software, hardware, telecommunications, and networking problems.
- Installs computers, software, telecom, and peripherals.
- Works effectively with users to find answers to questions relating to hardware, software and telecom issues.
- Tutor and coach users with various technologies.
- Contributes to the development of strategic objectives for Information Systems.
- Actively seeks out additional technical, organizational, and professional resources.
- Participates in online training courses that provide information regarding components of the information system at Pullman Regional Hospital.
- Works in conjunction with IT Team members and/or end users to brainstorm, analyze, and develop solutions to technical or process issues.
- Assists to support the various EMR platforms and their various components.
- Assists to support Windows server, electronic messaging, and other components.
- Demonstrates advanced abilities for troubleshooting PC hardware and software issues.
Benefits
- Medical/Vision
- Dental
- Health Savings Account
- Paid Leave Time
- Employer Paid Life Insurance
- Long-Term Disability
- Retirement with Employer Matching Contributions
- Voluntary Benefits that include: Life Insurance, Critical Illness, Accident Insurance, and Short-Term Disability
- Services Discount
- EAP Resources
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
