Technical Support Engineering
Microsoft•In, IN
About The Position
The Technical Support Engineering role is part of Microsoft’s Customer Service & Support organization within MCAPS-Core. The organization delivers support experiences intended to help consumers, businesses, and partners resolve issues quickly and securely, prevent future problems, and get more value from Microsoft products. The role focuses on investigating and resolving customer technical issues, developing technical and professional skills through training and readiness, collaborating with peers, and identifying product defects for escalation and improvement.
Responsibilities
- Own, investigate, and resolve customer technical issues.
- Collaborate within and across teams, using troubleshooting tools and practices.
- Lead or participate in communities with peer delivery roles and share knowledge where appropriate.
- Build technical and professional proficiency through training and readiness to resolve customer issues.
- Identify potential product defects and escalate them appropriately to contribute to product improvements.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
