Technical Support Engineering

Microsoft • In, IN

1d

About The Position

The role is part of Microsoft’s Customer Service & Support organization within MCAPS-Core. CSS aims to build trust and confidence by delivering a seamless support experience, using Microsoft AI technology to help consumers, businesses, and partners resolve issues quickly and securely, prevent future problems, and get more value from Microsoft products.

The Technical Support Engineering role owns, investigates, and resolves customer technical issues by collaborating within and across teams and using troubleshooting tools and practices. The role also contributes to peer communities and knowledge sharing, develops technical and professional proficiency through training and readiness activities, and identifies potential product defects for escalation and product improvement.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field and at least 1 year of technical support, technical consulting, or information technology experience; or at least 3 years of such experience; or equivalent experience.
• Fluent English reading, writing, and speaking skills.
• Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.

Nice To Haves

• At least 5 years of experience in one or more of the listed Windows and infrastructure technology areas is desirable, including Windows installation and management, user profiles, updates, Kerberos and delegation, BitLocker, Windows Shell, activation and licensing, Remote Desktop Services, clustering, printing, resilient storage, server management tools, Hyper-V, application installation and management, Windows backup and VSS, PowerShell, Active Directory, network tracing and analysis, PKI, SMB, Group Policy, DNS, troubleshooting Windows hangs and crashes, network virtualization, and performance troubleshooting with PerfMon and other tools.
• Strong experience installing, configuring, upgrading, and troubleshooting Windows 2008, Windows 10, Windows 2012, and Windows 2016 in standalone and server environments.
• Experience with operating system installation setup phases.
• Experience troubleshooting Windows patching and servicing issues manually and through Windows Update; knowledge of CBS architecture and components is a plus.
• Understanding and troubleshooting Windows client/server activation and KMS setup, configuration, and issues.
• Basic knowledge of BitLocker, including how it works, command-line parameters, and troubleshooting; basic knowledge of MBAM setup, configuration, and troubleshooting.
• Basic knowledge of MDT and WDS functionality and troubleshooting scenarios.

Responsibilities

• Own, investigate, and resolve customer technical issues.
• Collaborate within and across teams, using troubleshooting tools and practices.
• Lead or participate in building communities with peer delivery roles and share knowledge where appropriate.
• Develop technical and professional proficiency through training and readiness activities to resolve customer issues.
• Identify potential product defects and escalate them appropriately to contribute to Microsoft product improvements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level