Technical Support Engineer - Student Position
About The Position
Blockaid is seeking a student to join its Support team as a Junior Technical Support Engineer. Based in NYC, this shift-based role offers hands-on experience with blockchain security products while the successful candidate continues their studies. The role is intended for someone curious, sharp, and eager to learn; prior professional experience is not required. The position provides an opportunity to build a technical foundation, learn from Engineering and Product teams, and potentially grow into a full-time role at Blockaid after graduation. The employee will work rotating shifts, with scheduling discussed and coordinated around their studies as much as possible.
Requirements
- Currently studying toward a degree in Engineering, Computer Science, or an equivalent technical field.
- Have roughly 1–1.5 years remaining in studies.
- Demonstrate strong analytical thinking and a systematic approach to problem-solving.
- Be able to communicate technical issues clearly, follow through on customer inquiries, and know when to escalate.
- Have excellent written and verbal communication skills.
Nice To Haves
- Curiosity about or enthusiasm for blockchain, crypto, and Web3.
Responsibilities
- Provide front-line technical support for Blockaid applications and learn to diagnose and resolve customer issues.
- Gain hands-on exposure to system performance, API integrations, and Web3 security concepts.
- Monitor system performance metrics, API health, and security incident alerts.
- Help maintain and improve playbooks, troubleshooting guides, and internal documentation.
- Work closely with Engineering and Product teams and learn the product from the people who build it.
- Take on growing responsibility while developing subject matter expertise.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
