Technical Support Engineer

Groupe Norbec•Boucherville, QC

About The Position

Reporting to the Director of Technical Support & Quality Assurance, the Technical Support Engineer is responsible for handling moderately to highly complex technical requests. This includes developing custom tools and performing specific engineering calculations. The role also involves contributing to training content and building specialized knowledge of the company’s products. Main Collaborators: Production, Design, Customer Service, Estimating, Project Management, Sales Representatives // Architects, External Engineers, Specialized Contractors

Requirements

Bachelor’s degree in Mechanical, Industrial, or Building Engineering (or equivalent)
Recent university graduate
Strong computer literacy
Proficiency in reading plans and specifications
Proficiency in AutoCAD
Proficiency in Microsoft Office suite

Nice To Haves

Experience in the construction sector
Proficiency in 3D modeling software (Inventor is an asset)
Familiarity with Jira
Knowledge of SharePoint
Experience with Epicor ERP

Responsibilities

Perform various engineering calculations
Participate in test bench setups and prototype assembly
Contribute to early-stage innovation initiatives
Ensure all developed solutions and products comply with applicable building codes (CNBC / IBC)
Maintain up-to-date technical knowledge in their area of expertise
Participate in product design review meetings
Respond to technical questions using available engineering tools
Create engineering tools to accelerate technical support response times
Develop technical documentation and support materials
Respond to internal technical requests (e.g., custom or standardized detail reviews)
Prepare thermal simulations
Conduct finite element analysis (FEA)
Design functional architectural assembly details that meet building code requirements