Technical Support Engineer (TSE) MDP
About The Position
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. TSEs provide technical support remotely, and on site, to FSO personnel for highly complex problems involving equipment malfunction, on wafer issues, and performance enhancement programs where first-line product support was unable to isolate or fix a problem. Using advanced troubleshooting methodologies, they establish success criteria, develop comprehensive action plans, analyze and compile findings, perform root cause analysis and support FSO repair activities through escalation closure. This role is specifically for the TSE MDP support organization within AGS and as such requires product specialism in MDP, MPKG and ALD hardware and associated software and systems. Preferred locations would be Arizona, Texas, Oregon or New York but any location in North America would be considered.
Requirements
- Bachelor’s degree or equivalent in technical field
- Ability to work independently and as part of a team
- Strong organizational and time management skills
- Excellent interpersonal and communication skills
- Ability to handle stressful situations and effectively manage difficult problems
- Familiar with suite of Microsoft Apps, and internal ones such as SAP, VSPI, and ARK
- English (written and verbal)
- + 5 years of experience with Applied Materials Endura products
- Minimum 5 years of semiconductor fab experience
Responsibilities
- Support multiple technical escalations, resolve with focus on time to resolution and quality of work
- Attend customer field issues meetings with FSO, collaborate with BU engineers
- Recommend best practices to improve products, processes, or services.
- Publishing Technical Lessons Learned, troubleshooting guides, technical (ET) papers, etc.
- Provide on-site coaching to FSO
- Provide Alpha and Beta Site support
- Support NPI development early in the product life cycle, and at key customer sites
- Support BU DFx (Design for Service / Install) projects
- Create, or collaborate in creation of, innovative advanced trouble shooting tools
- Provides coaching to colleagues with less experience; may lead small projects with manageable risks and resource requirements.
- Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information and data.
- Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies.
- Explains difficult or sensitive information; works to build consensus. Manage difficult situations in stressful environments.
- Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.
Benefits
- Supportive work culture that encourages you to learn, develop, and grow your career
- Programs and support that encourage personal and professional growth
- Comprehensive benefits package
- Participation in a bonus and a stock award program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
