Technical Support Engineer- (Remote)

GE Vernova

3d • $87,000 - $145,000 • Remote

About The Position

The role involves providing technical leadership and expertise for the service phase of Offshore Wind Turbine projects. This includes acting as the first contact for Service operations leadership and Production Engineers, as well as Supervisors in SOV and technicians in turbines, to secure efficient interventions. It also involves acting as the main focal point for continuous improvement on the technical preparation of service activities.

Requirements

• 8 years of Offshore Wind Farm experience.
• Degree or Diploma in Electrical, Mechatronics, or Industrial Engineering.
• Proven track record in wind turbine operation and troubleshooting is mandatory.
• Strong understanding of wind turbine systems including electrical, mechanical, controls and network and communication systems.
• Offshore wind experience is highly desirable due to logistical complexity and offshore operational challenges.
• Experience with continuous improvement and quality tools applied to service operations.
• Strong problem-solving, analytical, and interpersonal skills.
• Flexibility, motivation, and ability to work under pressure with ability to manage multiple priorities simultaneously.
• Strong communication, goal-driven and team-player skills.
• Understanding of English language for global procedures.

Responsibilities

• Provide first-level remote, as periodically onsite, technical troubleshooting for turbine issues to services teams within scope and escalate or redirect to the appropriate technical specialists when required, ensuring commissioning timelines related to turbine controller.
• Create and manage technical cases, work orders, and Non-Conformities (NCs) for instructions updates, tools updates, troubleshooting guides updates or customer technical querys in line with project and quality processes.
• Support on Work Orders (WO) readiness defining priority and assist back office purchasing team with tooling and spares lists to smooth daily planning and execution.
• Coordinate daily planning calls with offshore vessels to support execution planning and optimize activities for the following day.
• Collaborate with design and technical support teams to develop world-class troubleshooting guides to reinforce service technical independence and boost daily efficiency.
• Lead technical and operational improvements affecting main controller, HMI or SCADA functions for technician operations as well as site specific operations as Grid outages.
• Drive process improvements focusing on digitalization, data analytics, and EHS compliance.
• Analyze data for continuous improvement in operational safety and quality. Special focus on warnings analysis and control improvements on the overall warnings strategies.

Benefits

• medical
• dental
• vision
• prescription drug coverage
• access to Health Coach from GE Vernova, a 24/7 nurse-based resource
• access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
• GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
• access to Fidelity resources and financial planning consultants
• tuition assistance
• adoption assistance
• paid parental leave
• disability benefits
• life insurance
• 12 paid holidays
• permissive time off

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree