Technical Support Engineer- (Remote)

GE Vernova

3d•$87,000 - $145,000•Remote

About The Position

The role involves providing technical leadership and expertise for the service phase of Offshore Wind Turbine projects. This includes acting as the first contact for teams both in SOV (Service Operations Vessel) and inside the turbine to ensure efficient interventions, as well as acting as a technical focal point for continuous improvement in the technical preparation of service activities.

Requirements

3 years of Offshore Wind Farm experience.
Degree or Diploma in Electrical, Mechatronics, or Industrial Engineering.
Proven track record in wind turbine operation and troubleshooting is mandatory.
Strong understanding of wind turbine systems including electrical, mechanical, controls and network and communication systems.
Offshore wind experience is highly desirable due to logistical complexity and offshore operational challenges.
Experience with continuous improvement and quality tools applied to service operations.
Strong problem-solving, analytical, and interpersonal skills.
Flexibility, motivation, and ability to work under pressure with the ability to manage multiple priorities simultaneously.
Strong communication, goal-driven and team-player skills.
Understanding of English language for global procedures.

Responsibilities

Provide first-level remote, and periodically onsite, technical troubleshooting for turbine issues to service teams within scope and escalate or redirect to the appropriate technical specialists when required, ensuring commissioning timelines related to turbine controller.
Create and manage technical cases, work orders, and Non-Conformities (NCs) for instructions updates, tools updates, troubleshooting guides updates, or customer technical queries in line with project and quality processes.
Support Work Order (WO) readiness by defining priority and assist the back office purchasing team with tooling and spares lists to ensure smooth daily planning and execution.
Coordinate daily planning calls with offshore vessels to support execution planning and optimize activities for the following day.
Collaborate with design and technical support teams to develop world-class troubleshooting guides to reinforce service technical independence and boost daily efficiency.
Lead technical and operational improvements affecting main controller, HMI, or SCADA functions for technician operations as well as site-specific operations like Grid outages.
Drive process improvements focusing on digitalization, data analytics, and EHS compliance.
Analyze data for continuous improvement in operational safety and quality, with a special focus on warnings analysis and control improvements on the overall warnings strategies.

Benefits

Medical coverage
Dental coverage
Vision coverage
Prescription drug coverage
Access to Health Coach from GE Vernova, a 24/7 nurse-based resource
Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity
Company matching contributions to 401(k)
Company retirement contributions
Access to Fidelity resources and financial planning consultants
Tuition assistance
Adoption assistance
Paid parental leave
Disability benefits
Life insurance
12 paid holidays
Permissive time off