Technical Support Engineer

Metrc LLC • Lakeland, FL

34d • Remote

About The Position

Metrc is a rapidly growing global provider of cannabis regulatory systems, utilizing advanced software, RFID technology, and dedicated customer support to track cannabis from growth to sale. As a Support Engineer, you will thrive in a fast-moving environment, focusing on implementing change and improving processes within a growing technology company.

Requirements

• 2–4 years of experience in technical support, software engineering, application support, or a similar hands-on technical role.
• Experience working with or supporting .NET (C#) and/or Node.js applications.
• Comfortable reading application code, debugging system behavior, and writing scripts or lightweight tooling as part of daily work.
• Working knowledge of SQL, RESTful APIs, and tools like Postman or curl for debugging and validation.
• Familiarity with scripting or programming languages such as C#, JavaScript/TypeScript, PowerShell, Python, or Bash.
• Solid understanding of web applications, system integrations, and general troubleshooting across distributed environments.
• Strong communicator who can translate technical findings for both technical and non-technical audiences.
• A builder’s mentality — defaults to improving, automating, and simplifying technical processes where possible.
• Must be based and work in the US

Nice To Haves

• Exposure to modern development workflows such as Git, CI/CD, Docker, or Kubernetes is a plus.

Responsibilities

• Serve as the escalation point within Support for complex system and API issues, using log analysis, database queries, API testing, and scripting to diagnose root causes.
• Investigate and troubleshoot issues in .NET (C#) and/or Node.js applications by reviewing logs, tracing application behavior, and reproducing defects in lower environments when possible.
• Create and manage detailed JIRA tickets — including reproduction steps, logs, technical findings, and recommended fixes — to accelerate Development team resolution.
• Write scripts and tooling (C#, JavaScript, PowerShell, SQL, or similar) to automate repetitive troubleshooting and reduce time-to-resolution.
• Identify recurring issue patterns and help drive permanent, code-based solutions such as bug fixes, data correction scripts, API improvements, or internal tools.
• Build and maintain internal support automation, diagnostic tools, and workflow improvements that empower the broader team to self-serve.
• Proactively communicate status updates, timelines, workarounds, and resolutions to end users and stakeholders throughout the support process.
• Create and maintain troubleshooting guides, runbooks, and knowledge base articles with a preference for technical, executable, and code-backed documentation.
• May perform other additional duties and responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed