Technical Support Engineer

Viasat, Inc.•Karlovy Vary, California

51d•Hybrid

About The Position

The BFT2 Technical Services Engineer will provide customer, production, and engineering support for both government and commercial systems, including hubs, remote terminals, and COTS equipment. This support will include a mixture of remote and onsite support for the existing BFT2 network. Key responsibilities include supporting deployment, testing, documentation, training, operation, maintenance, and solving problems with the production network. We work successfully with both internal and external personnel with various skills. Disciplines requiring support include software, hardware, electrical, IP networking, configuration management, IA, and technical publications. As a team member your remote support duty is to support the operation of the network. Examples include (but are not limited to) initial system configuration, performance monitoring, analysis of trend data, and resolution of system problems. We interface remotely with customers and other Viasat groups via phone and email to provide issue resolution and answer customer questions. This support is 24/7 and requires each Service Engineer to participate in an on-call rotation. Standard on-site support duties include CONUS and OCONUS installations, testing, training, and maintenance of all locations. This includes hardware, networking, and RF component maintenance and repair, software test and integration, as well as routine maintenance and configuration changes. This position is needed for supporting both current and future L-band system customers within the services group

Requirements

5+ years' experience using RHEL, Ansible, Cisco
Proven experience operating and solving issues with SATCOM networks and terminals
Cisco or Linux certification
Security + certification
Experience with Linux based servers
Demonstrated ability to work with IP/Network problems at all layers of OSI model
Ability to work an on-call rotation
Bachelor's degree in technical field or equivalent experience
US Citizenship required.
Active Secret Clearance or ability to obtain when administratively feasible
Ability to travel up to 50% both CONUS and OCONUS

Responsibilities

Provide customer, production, and engineering support for government and commercial systems.
Support deployment, testing, documentation, training, operation, and maintenance of the BFT2 network.
Solve problems with the production network.
Support software, hardware, electrical, IP networking, configuration management, IA, and technical publications.
Support the operation of the network remotely, including system configuration, performance monitoring, trend data analysis, and problem resolution.
Interface remotely with customers and Viasat groups via phone and email.
Participate in a 24/7 on-call rotation.
Perform CONUS and OCONUS installations, testing, training, and maintenance.
Perform hardware, networking, and RF component maintenance and repair.
Conduct software test and integration.
Perform routine maintenance and configuration changes.
Support current and future L-band system customers.
Interact with customers on solving problems.
Analyze system issues and perform corrective actions.
Perform On-Site maintenance at each site as the need arises.
Conduct training at various local and remote sites.
Design and update training and operator manuals used by the customer.
Perform remote maintenance and software updates.
Operate and maintain customer and Viasat L-band Networks.
Configure and update Network configuration changes.
Perform Software testing and integration.