Technical Support Engineer

All • Washington, DC

1d • Hybrid

About The Position

We are seeking a Technical Support Engineer to deliver high-quality, cloud-first IT support across endpoints, Microsoft 365 services, and workplace technology. This role is responsible for managing and supporting a modern endpoint environment using Microsoft Intune and Entra ID, while also supporting the reliability and user experience of in-office technology—including conference rooms, printers, networking, and Wi-Fi. The ideal candidate is service and team oriented, hands-on, proactive, and comfortable operating across both cloud platforms and physical office infrastructure. This growing company is in a fast-paced consulting environment which will provide opportunities for learning new technologies and the ability to take on more ownership as the role progresses.

Requirements

• BS degree in Information Technology or equivalent Technical Certification
• Experience supporting Windows and macOS environments
• Strong troubleshooting and analytical skills
• Excellent communication and customer service skills
• Supportive mindset for a collaborative team environment

Nice To Haves

• Experience with Microsoft Intune and endpoint management
• Experience with Microsoft 365 and Entra ID administration
• Knowledge of Meraki network equipment and systems
• Experience with Teams Rooms or AV systems
• Knowledge of Atlassian products
• Knowledge of printer management solutions
• Scripting or PowerShell exposure is a plus

Responsibilities

• Support and maintain office-based technology, including: Conference room AV systems (Teams Rooms, displays, audio, cameras), Printers and print management solutions, Office networking infrastructure (switches, access points, cabling), Corporate Wi-Fi performance and reliability.
• Troubleshoot and resolve conference room and meeting technology issues in real time and escalate complex problems as needed.
• Support coordination with vendors and service providers for network and telecom support.
• Help ensure a consistent and high-quality user experience across all office environments.
• Manage, triage, and resolve support tickets in a timely and professional manner.
• Research, diagnose, and troubleshoot hardware, software, and cloud service issues.
• Provide hands-on support for laptops, mobile devices, and peripherals.
• Act as a primary point of contact for internal user support needs.
• Ensure accurate documentation, tracking, and closure of all incidents and service requests.
• Assist with management of endpoint devices using Microsoft Intune (configuration profiles, compliance, app deployment).
• Support user account provisioning and access updates in Microsoft 365 and Entra ID.
• Troubleshoot common issues with Exchange Online, Teams, SharePoint, and OneDrive.
• Assist with device onboarding, provisioning, and patching activities.
• Learn, support and assist with established security and compliance policies.
• Install and configure IT equipment for end users.
• Deploy new hardware and software for employees.
• Perform basic hardware maintenance and troubleshooting.
• Support IT projects, upgrades, and new technology rollouts under supervision.
• Provide support for and work on projects for the technology team with guidance.
• Monitor system performance and proactively escalate issues when appropriate.
• Maintain knowledge base articles and SOP documentation.
• Identify opportunities to automate or improve support processes.
• Provide training and guidance to end users on systems and tools.
• Contribute to standardization of endpoint and office technology configurations.
• Work as part of a collaborative IT team with guidance from senior members.
• Escalate complex issues and participate in knowledge sharing and training.
• Opportunity to grow into deeper cloud and infrastructure responsibilities over time.

Benefits

• Competitive salary and performance-related incentives.
• Access to technical training, global knowledge-sharing, and career growth opportunities.
• Support to balance professional and personal life (e.g., hybrid work, flexible schedule where applicable).
• Opportunity to work with colleagues and clients across different countries.
• A collaborative environment where your voice and contribution are valued.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree