Technical Support Engineering

Cast AI

2d•Hybrid

About The Position

Cast AI is seeking a Technical Support Engineer with a strong background in Kubernetes troubleshooting and administration. This role is part of the customer-obsessed Customer Success team, acting as a bridge between customers and Cast AI. The ideal candidate thrives in a fast-paced environment, enjoys solving complex technical problems, and is passionate about cloud technologies. Cast AI is an automation platform for cloud-native and AI infrastructure, optimizing performance, reliability, and efficiency at scale using autonomous decision-making embedded directly into Kubernetes and cloud environments. The company has achieved unicorn status and is experiencing significant growth.

Requirements

3+ years of hands-on experience in Kubernetes administration and troubleshooting, including cluster management, networking, and storage.
Strong Linux/Unix fundamentals and experience working in distributed, containerized environments.
Experience with at least one major public cloud provider (AWS, Azure, GCP).
Experience supporting customers in a SaaS or cloud-native environment.
Exceptional problem-solving abilities and a passion for diagnosing and resolving complex technical issues.
Strong written and verbal communication skills to interact with technical and non-technical stakeholders.
A collaborative mindset, with the ability to drive cross-functional projects and align teams.
Excellent English to support global customers; other languages are an advantage.
Bachelor's or Master's degree in Computer Science, Engineering, or a related field.

Nice To Haves

CKA or CKAD Certification
Terraform Certification
Cloud Architect Certification

Responsibilities

Serve as the primary Cast AI subject matter expert, delivering deep technical guidance and authoritative support to customers.
Collaborate closely with customers to troubleshoot and resolve complex technical issues, ensuring clear communication and effective problem-solving throughout the process.
Own customer issues from intake through resolution, driving timely outcomes that minimize downtime and improve system performance and reliability using Cast AI.
Document and share knowledge by contributing to internal knowledge bases, creating technical guides, and outlining best practices to support both customers and internal teams.
Provide mentorship and support to junior team members, fostering skill development and contributing to a strong, knowledgeable team environment.
Participate in an on-call rotation, delivering critical after-hours assistance to maintain high levels of customer satisfaction and trust.

Benefits

Competitive salary
Flexible, remote-first global environment
Equity options
Premium health insurance
Fast-paced workflow with quick feedback
10% of work time for personal projects or self-improvement
Learning budget for professional and personal development (including international conferences and courses)
Annual hackathon
Team-building budget and company events
Equipment budget
Extra days off for work-life balance
Flexible, hybrid work environment