Technical Support Engineer

Prismatic

3d • $85,000 - $105,000 • Remote

About The Position

Prismatic is seeking a Technical Support Engineer to join their fully remote team. This role focuses on providing an exceptional user experience in support and onboarding for both technical and non-technical customers. The ideal candidate will possess moderate to strong technical software knowledge and enjoy assisting customers with building and troubleshooting integrations with third-party applications. Customer-facing experience and the ability to prioritize tasks effectively are crucial. Excellent verbal and written communication skills are essential for representing Prismatic and providing feedback to internal Engineering teams. The Prismatic platform enables users to build, deploy, and support integrations, connecting their products to other applications their customers use. It features a low-code integration designer, developer tools, an embeddable integration marketplace, and infrastructure for running integrations at scale.

Requirements

• 3+ years experience in technical support or engineering
• Understand the mechanics of APIs, including REST, GraphQL, SOAP
• Understand the mechanics of authentication, including OAuth 2.0 and JWT
• Are familiar with various data formats including JSON, XML, YAML and CSV
• Are comfortable reading and debugging small code snippets, particularly in JavaScript, Node.js, or TypeScript; writing code is a plus.
• Have a positive attitude, an aptitude for learning, and generally look for solutions instead of focusing only on problems

Nice To Haves

• Moderate to strong proficiency in JavaScript / Node.js
• Experience building integrations with a variety of APIs and vendors
• Experience with some of the following: OAuth 2.0 auth code and client credential flows, Webhooks, Low-code flow builders

Responsibilities

• Drive an exceptional customer experience
• Triage and prioritize customer issues and proposed product features
• Work closely with Engineering, Product and Account Management to resolve complex customer issues
• Answer customer questions and provide clear guidance and best practices on building integrations using the Prismatic platform
• Help customers troubleshoot and resolve integration challenges with third-party apps including debugging API requests, authentication issues, and data formatting challenges
• Help users understand and navigate our platform’s low-code tools and developer features
• Identify, gather data, and communicate customer trends to internal teams
• Be part of a highly collaborative, customer-obsessed team that makes a difference every day

Benefits

• Remote work
• Unlimited PTO
• Medical, dental & vision insurance
• Company-paid life insurance, short-term disability insurance, and long-term disability insurance
• 401(k) plan with company match
• Computer & technology equipment
• $1k new hire setup stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed