Technical Support Engineer – Entertainment Lighting & Control Systems

Theater Outsource Inc. • Midwest, WY

93d • Hybrid

About The Position

We are seeking a Technical Support Engineer to support entertainment and architectural lighting control systems across a variety of venues and installations. This is an excellent opportunity for someone who enjoys a mix of hands-on troubleshooting, technical problem-solving, customer support, and field-based system assistance. No two days are the same in this role. One day you may be troubleshooting a control system remotely, the next you may be helping solve a complex onsite system issue or collaborating internally to improve technical solutions and documentation.

Requirements

• Experience with ETC lighting and control systems strongly preferred
• Background in technical support, troubleshooting, commissioning, or field service
• Knowledge of lighting controls, dimming, networking, DMX, or entertainment electrical systems
• Understanding of technical theatre, architectural lighting controls, or entertainment technology systems
• Strong troubleshooting and deductive reasoning skills
• Excellent communication and customer-facing abilities
• Ability to manage multiple priorities independently
• Comfortable with travel and occasional weekend/evening support as needed

Nice To Haves

• Experience with AutoCAD, Microsoft Office, Windows OS, or technical documentation is a plus

Responsibilities

• Troubleshoot and resolve complex customer issues involving lighting and control systems
• Support hardware and software applications related to entertainment and architectural lighting environments
• Respond to technical emergencies requiring advanced troubleshooting and system analysis
• Provide onsite support for unique system issues that cannot be resolved remotely
• Coordinate with engineering and technical teams to resolve maintenance and product-related concerns
• Create and maintain technical documentation and support resources
• Assist with commissioning, service, and ongoing technical support efforts
• Serve as a technical resource for customers and internal teams
• Support training, process improvements, and special technical projects

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed