Eng Product Support Snr
About The Position
This position provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. The role involves responding to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. The incumbent will report design, reliability and maintenance problems or bugs to design engineering/software engineering and may be involved in customer installation and training. Support is provided to customers/users where the product is highly technical or sophisticated in nature.
Requirements
- Bachelor's degree
- Minimum of 5 years of experience as an individual contributor
Responsibilities
- Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems
- Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software
- Reports design, reliability and maintenance problems or bugs to design engineering/software engineering
- May be involved in customer installation and training
- Provides support to customer/users where the product is highly technical or sophisticated in nature
Benefits
- Eligibility in the Axcelis Team Incentive bonus plan
- Comprehensive benefits package (for regular employees working 20+ hours a week)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Number of Employees
501-1,000 employees
