Product Tech Support Eng II

Johnson Controls • New Freedom, PA

4d • $89,000 - $149,000 • Hybrid

About The Position

Johnson Controls is hiring! Our Product Technical Support Engineer provides technical support to the Field Sales & Service organization, as well as our Data Center Accounts, in a consistent manner across all product offerings based out of our New Freedom, PA, location and will be hybrid. This role involves providing day-to-day technical support for key Data Center Accounts to the Field Sales & Service organization on a global basis via site visit, phone, fax, or email. The engineer will drive product reliability through the Continuous Improvement Process for both existing products and new products being introduced. The Product Technical Support Engineer provides technical support and interacts with quality management and engineering to improve overall life cycle cost. The specialist should be able to create test plans to prove out new and or existing product equipment offerings. This role requires maintaining effectiveness when experiencing changes in work responsibilities or environment, adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful. It also involves creating novel solutions with measurable value for existing and potential customers, experimenting with new ways to solve work problems and seize opportunities that result in unique and differentiated solutions, promoting the involvement of co-workers in solving problems that directly impact what people do, and leveraging technology to effectively address problems and capitalize on opportunities. The role places a high priority on the internal or external customer’s perspective when making decisions and acting, implementing service practices that meet the customers’ and own organization’s needs. It ensures others contribute to organization strategies and driving operational discipline, role clarity and performance transparency by focusing them on the most critical priorities, measuring progress, and ensuring accountability against those metrics to allow us to act like One Team. This includes setting, documenting, and communicating clear work standards to improve performance – “the fundamentals” – and making our results widely available and easily accessible. Finally, the role involves identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences.

Requirements

• Up to 10% travel
• Bachelor’s degree in Engineering or a related Technical/Scientific field required and 2+ years’ experience or if no degree, 6+ years of technical experience with a knowledge of HVAC&R products.
• Analyze and solve complex product system problems.
• Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) as well as Internet software and E-mail.
• Proficient in troubleshooting the refrigeration cycle as applied to air-conditioning duty on Applied Equipment.

Responsibilities

• Provide day-to-day technical support for key Data Center Accounts to Field Sales & Service organization on a global basis via site visit, phone, fax, or email.
• Drive product reliability through the Continuous Improvement Process for both existing products and new products being introduced.
• Provide technical support and interacts with quality management and engineering to improve overall life cycle cost.
• Create test plans to prove out new and or existing product equipment offerings.
• Maintains effectiveness when experiencing changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusts effectively to change by exploring the benefits, tries new approaches, and collaborates with others to make the change successful.
• Creates novel solutions with measurable value for existing and potential customers (internal or external); experiments with new ways to solve work problems and seize opportunities that result in unique and differentiated solutions; promotes the involvement co-workers in solving problems that directly impact what people do; leveraging technology to effectively address problems and capitalize on opportunities.
• Places a high priority on the internal or external customer’s perspective when making decisions and acting; implementing service practices that meet the customers’ and own organization’s needs.
• Ensures others contribute to organization strategies and driving operational discipline, role clarity and performance transparency by focusing them on the most critical priorities, measures progress, and ensures accountability against those metrics to allow us to act like One Team; sets, documents, and communicates clear work standards to improve performance – “the fundamentals”; making our results widely available and easily accessible.
• Identifies and understands problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; chooses the best course of action by establishing clear decision criteria, generates and evaluates alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences.

Benefits

• Competitive salary
• Paid vacation/holidays/sick time- 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care – Available day one!
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level