Technical Support Engineer
Hilti•Plano, TX
•Onsite
About The Position
This position ensures internal and external customers receive quality answers to technical inquiries regarding the use and/or application of Hilti Anchor and Direct Fastening (DF) products and creates engineering product submittals for field personnel to facilitate the sale of these key products.
Requirements
- Bachelor’s Degree in Engineering or Engineering Technology required – Civil, Architectural, or Mechanical discipline preferred
- Ability to communicate effectively with engineers, architects, contractors, and Hilti personnel through verbal and written response
- Ability to organize and utilize large amounts of reference information both in hardcopy and electronic files
- Ability to identify, analyze, and solve technical problems
- Ability to function effectively on teams
- Aptitude to read and understand blueprints, construction specifications, and documents
- Ability to effectively use Microsoft Word, Excel, and PowerPoint
Nice To Haves
- E.I.T. preferred
Responsibilities
- Provide technical sales support through telephone and email related business
- Create engineering product submittals for field personnel to facilitate the sale of key products
- Meet assigned deadlines for project assignments
- Remain current in the knowledge of building codes relative to the application of Hilti Anchor and DF products
- Understand and apply approvals and listings for Hilti Anchor and DF products correctly in verbal and written communication with customers
- Provide engineering support through the composition of letters regarding the application of Hilti products for external customers
- Collect customer data and provide leads to Field Engineers in order to maximize coverage and penetration in the field
- Provide Field Engineers with corporate support and relevant product information
- Complete defined projects (e.g. presentation and intranet development, small testing projects, and other engineering assignments) in order to help support the activities of Hilti Field Engineers and other sales’ personnel
- Provide Field Engineer territory coverage as agreed with MO Technical Service management
- Protect Hilti from liability exposure through utilization of sound engineering judgment
- Additional duties as assigned
Benefits
- Retention over 90% for the last five years
- No waves of layoffs
- 80-90% of roles filled internally
- Global and inclusive team
- Meaningful challenges
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
