Technical Support Engineer
NICE•Richardson, TX
•Hybrid
About The Position
Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. This role will act as the first point of contact for issues, diagnose and troubleshoot technical issues, document procedures and resolutions, and collaborate with engineering to resolve issues. The role also includes participation in on-call rotations.
Requirements
- Experience in technical support
- Knowledge of Windows/Linux
- Familiarity with support tools
- Strong communication and problem-solving skills
Responsibilities
- Act as first point of contact for issues
- Diagnose and troubleshoot technical issues
- Document procedures and resolutions
- Collaborate with engineering to resolve issues
- Participate in on-call rotations
Benefits
- NICE-FLEX hybrid model (2 days office, 3 days remote)
- Opportunities for learning and growth
- Internal career opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
