Technical Support Engineer - University Graduate 2027

Verkada•San Mateo, CA

37d•$46 - $50•Onsite

About The Position

Verkada is looking for Technical Support Engineers to support our growing base of enterprise customers. As a member of our Technical Support Engineering team, located in San Mateo, supporting the entire line of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve technical issues and advise customers on our platform. This role will report to one of our Technical Support Engineering Managers and is based on-site 5 days per week in San Mateo, CA.

Requirements

Bachelor’s or Master's degree in a related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity from an accredited university
Coursework with a focus on computer networking, Linux, electronics, computer systems.
Ability to communicate complex technical matters both orally and in writing
You're a problem-solver with a keen eye for detail
You thrive in a team environment

Nice To Haves

Python or other coding languages is a plus
Industry certifications (like CCNP, CCNA, or Network+) are a bonus, but not required!

Responsibilities

Hands-on Troubleshooting: Dive into complex network, hardware, and software problems on Verkada's platform
Level Up Fast: Become the go-to expert customers trust for smart system design and integration advice
Communicate with Impact: Translate heavy technical concepts into clear, sharp advice on phone calls, live chat, and emails
Own It, End to End: Take full ownership of customer issues from "we have a problem" to "problem solved"
Team Up with Tech Leaders: Partner directly with Engineering and Product teams to test new gear and hunt down bugs before anyone else
Share Knowledge: Write Knowledge Base content that helps thousands of users

Benefits

Comprehensive wellness perks, benefits, and resources
Healthcare programs that can be tailored to meet the personal health and financial well-being needs. Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
Nationwide medical, vision, and dental coverage
Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
Expanded mental health support
Paid parental leave policy & fertility benefits
Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO, and personal sick time
Professional development stipend
Fertility stipend
Wellness/fitness benefits
Healthy lunches provided daily
Commuter benefits