Technical Support Engineer

Exol

1d•$70,000 - $97,900•Onsite

About The Position

Symbotic is seeking a Technical Support Engineer to play a critical role in ensuring the successful operation of Symbotic systems at customer sites. This role supports system stand-up, stabilization, and ongoing operations, serving as a key technical partner to internal teams and customer stakeholders. The Technical Support Engineer is responsible for executing structured troubleshooting, supporting complex escalations, and contributing to system reliability during high-impact operational events. The ideal candidate thrives in a fast-paced, solutions-oriented environment and brings strong technical problem-solving skills paired with a customer-first mindset.

Requirements

Bachelor's degree in Engineering, Computer Science, or a related technical field (or equivalent experience)
Minimum of 3 years of experience supporting complex technical systems in a remote or production environment
Strong experience troubleshooting using Linux command line and system-level tools
Experience connecting to systems via SSH, Remote Desktop, or similar tools
Advanced knowledge of TCP/IP networking fundamentals and troubleshooting
Strong experience with SQL or scripting for data analysis
Strong problem-solving skills with the ability to prioritize and multitask in high-pressure environments
Effective communication skills, especially during real-time issue resolution

Nice To Haves

Experience supporting automated systems, robotics, or warehouse environments
Familiarity with electrical schematics and hardware-level diagnostics
Experience with packet capture tools (Wireshark, tcpdump)
Exposure to PLCs, VFDs, or industrial controls

Responsibilities

Troubleshoot and resolve production-impacting system issues across software, networking, and infrastructure layers
Support real-time escalations during high-impact operational events
Connect to and diagnose systems remotely using tools such as SSH, Remote Desktop, and browser-based interfaces
Analyze logs, system data, and performance trends to identify root causes and prevent recurring issues
Partner cross-functionally with Engineering and Field teams to drive issue resolution
Document troubleshooting steps, resolutions, and knowledge base content
Support continuous improvement by identifying patterns and recommending preventative solutions