Technical Support Engineer

Oriental Motor U. Corporation•Elk Grove Village, IL

5d•Onsite

About The Position

Oriental Motor is a global private company, founded in 1885 in Japan. Headquartered in Ueno Japan, today Oriental Motor is a global leader in sub fractional horsepower electric motors and controls, with Global Headquarters located in N. America, Europe, and Asia. Oriental Motor designs, manufactures, and sells fractional horsepower electric motors and controls for the automation and motion control markets. Our customers are today's leaders in their industries from Medical to Semiconductor, Packaging, Conveyors, Robots, Automated Guided Vehicles, and everything in between Our goals are to foster each and every employee so they can continuously contribute to the growth and strengthening of our company. In return, we offer a wide range of career paths, training, and benefits fostering our commitment to our employee's careers. We provide benefit programs that align with our employee's personal health care, well-being, and financial objectives including a 401(k) program, Dental Insurance, Health Insurance, Vision Insurance, Paid Time Off, and more. We are seeking candidates who are interested in joining our team and have the ability to work in a team environment, provide technical support, ensure timely follow-up, and drive sales growth through proactive engagement with new and existing customers. Success in this role will also involve expanding our customer base through consistent lead follow-up.

Requirements

Bachelor's degree (B. S.) of Engineering or Engineering Technology
1-2 years of related experience
Good written and verbal communication skills
Good computer skills

Responsibilities

Provide technical support to customers on selecting and sizing products based on application needs, writing sample and troubleshooting programs, providing technical data and information, and troubleshooting problems, by phone, email and chat
Helps customers to become familiar with the company's products and services
Review customer drawings, plans, and other customer documents to develop and prepare cost estimates and recommended products
Follow up previous technical support activity to continue to build relationship and determine new sales opportunities
May create tools to help customers / team understand replacement products to aid in the cross over of older to newer products
Successfully develop account lists and if needed, hands off accounts to Inside Sales for further follow up and development
Provide customer service regarding price, delivery, RMA coordination and resolve customer complaints
May visit accounts, based on need, to further qualify, develop and evaluate potential
May attend trade shows, seminars and motion an motor fairs
Provide the Marketing Department information and feedback from customers
May support and coordinate local sales promotions such as direct mailers, email blasts, motion and motor fairs, etc
May Support distributions sales growth via trainings, and support
May provide training to employees as required
Use CRM daily to record / report customer information in a timely manner
Contributes to providing monthly reports
Perform other tasks and special projects as needed