Technical Support Engineer - Michigan Truck Plant
About The Position
This is an Information Technology Operations based role that supports our Michigan Truck Plant where the Brand-New Ford Bronco and Ford Ranger are built. As a member of the Plant I.T. team you are up close and assist the plant in producing these very exciting and new vehicles for the NA consumer market. As part of the job responsibilities, you will interface and support the IT Infrastructure & Applications that the plant uses to produce these exhilarating vehicles. You will also lend your knowledge and experiences to support process improvement efforts toward flexible and lean manufacturing, error proofing and the manufacturing execution systems within the facility. The successful candidate will be working with a global team to provide support that includes technical troubleshooting, data analysis & problem resolution for the applications & infrastructure on the plant floor and lead various efforts to ensure all responsible manufacturing applications meet Ford’s productivity goals.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or related OR a combination of education and experience.
- 1+ years of experience in any of the following areas:
- Experience with Office automation, Windows, PC’s & Printers
- Experience with Server administration; Windows or Linux
- Knowledge of Windows server and Windows Active Directory
- Experience with VM servers
- Familiar with Cisco routers and switches to include basic troubleshooting and cable installation
Nice To Haves
- Strong written and verbal communication skills
- Ability to multi-task; managing multiple tasks
- Work efficiently and effectively with diverse, cross functional teams under stressful circumstances
- Experience in a manufacturing environment
- Experience identifying, investigating & solving problems without supervision
- Any plant floor automation experience is highly desired (Control systems, PLC’s, etc.)
- Ability to communicate effectively with business users and IT professionals including globally distributed teams; the ability to adjust communications appropriately for the audience; work with all levels of management and diverse work groups
- Motivated and self-starter
Responsibilities
- Support a multi-shift operation in a manufacturing plant.
- Must be able to work flexible hours in support a multi-shift operation.
- Requires rotating schedule to support business processes. (Days, nights and/or weekends).
- Provide technical support (I.T. Applications, Infrastructure, operating systems, end-user-productivity tools) to plant business customers throughout the manufacturing plant.
- Interface with Business IT and business owners to prioritize improvement efforts.
- Support Plant Floor Systems / PDO teams in resolving incidents; support escalations, provide hands and feet to support teams and other global teams (e.g. DBA, Server Operations, Ops Control, Network Operations) if necessary.
- Focus on the integration / long term maintenance of applications.
- Assist team lead with managing assignments and workload.
- Develop, maintain, and share accurate support documentation.
Benefits
- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
