Technical Support Engineer

Composio

19h • Remote

About The Position

At Composio, we are building infrastructure that allows agents to communicate with the tools you use for work including Github, Gmail, Notion, Salesforce, etc. We are a small team of engineers wrangling problems from context to search, that help us provide the most capable bridge between your agents and your tools.

We raised a $25M Series A from Lightspeed (https://lsvp.com/stories/investing-in-composio-building-the-backbone-of-ai-agent-intelligence/) with some incredible angels like Guillermo Rauch (CEO of Vercel), Dharmesh Shah (CTO of Hubspot), Gokul Rajaram. Beginning of this year we 3x our ARR, our customers range from your friends in the YC batch to Wabi, Glean, Zoom and many more.
Location: Remote in North America, PST or EST hours. We need real overlap with both coasts and with our customers.

Requirements

• Core technical support or developer support experience.
• Deeply technical support experience at a dev tools, infra, or API company.
• Experience shipping code that goes to production.
• Ability to read a stack trace, a curl request, and a log line to triangulate bugs.
• Customer-facing experience.
• Ability to run live debugging calls with senior engineers and maintain their trust.
• Comfortable with a mix of support, sales-adjacent conversations, and customer success outreach.
• AI native: experience building with language models.
• Experience using LLMs to accelerate triage, repro, and writing fixes.
• Typist: ability to write good documentation and explain complex ideas clearly.
• Human: ability to build trust and admit what you don't know.
• Based in North America in PST or EST hours.

Nice To Haves

• Background as a backend or full stack engineer who pivoted into customer-facing work, or vice versa.
• Prior on-call rotation experience.
• Contributions to a major open-source project.
• Experience starting companies or building large side projects.

Responsibilities

• Own the customer support queue end to end: triage, reproduce, fix, ship, close.
• Write code daily in TypeScript and Python for small fixes, integration tweaks, SDK patches, etc.
• Act as the bridge between customers and engineering, filing appropriate GitHub issues and advocating for priorities.
• Participate in pre-sales conversations to unblock prospects hitting technical walls and convert them into customers.
• Write public documentation and troubleshooting guides for recurring issues.
• Own customer health for supported accounts, reaching out to customers who go quiet after a bad bug.
• Utilize Composio to automate ticket triage, customer communications, and runbooks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed