Technical Support Engineer

Redolent • Long Island, NY

24d • Onsite

About The Position

This role supports a desktop client migration onsite at the ELOQUII Long Island City NY office. The Technical Support Engineer will troubleshoot and develop technical solutions for software and setup errors, create workaround procedures when standard procedures fail, and ensure timely issue resolution. The role may involve imaging, assisting users with laptop logins, and resolving issues with app downloads or functionality. Urgent problems requiring deeper knowledge will be escalated to appropriate internal resources.

Requirements

• Bachelor's degree in area of specialty.
• 2-4 years of experience.
• Experience supporting desktop client migration.
• Experience troubleshooting software and setup errors.
• Experience creating workaround procedures.
• Experience escalating technical issues.

Responsibilities

• Support desktop client migration onsite.
• Troubleshoot and develop technical solutions for software and setup errors.
• Create workaround procedures when standard procedures have failed.
• Ensure issues are resolved in a timely fashion.
• Assist with imaging, user logins, and app download/functionality issues.
• Escalate urgent problems requiring more in-depth knowledge to appropriate internal resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level