Technical Support Engineer

Xylem•Pittsburgh, PA

50d•$65,000 - $85,000•Remote

About The Position

The Technical Support Engineer will provide phone, and e-mail technical support to Xylem Water Technologies customers, sales, and service and internal personnel. Using knowledge of Xylem Water Technology products, applications, and general scientific principles, provide timely answers to technical questions and assess customer needs. Provide communication link between customer and appropriate sales and service personnel. Additional responsibilities include processing sales leads and handling customer complaints. Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation

Requirements

Strong computer skills with knowledge of MS word, outlook, excel, and SAP knowledge.
A bachelor’s degree in degree in Engineering or a related field with at least 2 years' experience or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.
Strong analytical and problem-solving skills.
Proficiency in data analysis and simulation software.
Knowledge of chemical process engineering and safety regulations.
Excellent communication and teamwork abilities both telephone and e-mail responses.
Excellent organizational skills and ability to handle multiple projects simultaneously.

Responsibilities

Answer customer phone calls and e-mail requests by providing in-depth technical information on Xylem technologies products and applications.
Qualify and enter thrive leads and assign to sales teams.
Maintain up to date knowledge of Xylem Technologies products and applications, market trend and competitive products.
Support customer warranty claims and report problems and information to appropriate personnel.
Support customers with troubleshooting, water system problem solving.
Identify spare parts, consumables and spare part numbers. Setting up spare part for ordering.
Develop cross reference lists and product support and troubleshooting documentation.
Draft Service bulletins
Review of customer operating data and remote monitoring data as needed to assist with customer support.
Review link to site data as needed to support customers.
Collaborate with cross functional teams
Train and educate team members on new processes or products