Technical Support Engineer - Automated Logic

Carrier•Madison, WI

1d•$96,000 - $192,000•Hybrid

About The Position

At Automated Logic (ALC), we've been developing and supporting intelligent building solutions that have helped customers, including small businesses to Fortune 500 corporations, operate their buildings more efficiently for over 40 years. Our products help reduce energy consumption, lower utility, operating and maintenance costs, and improve indoor air quality, occupant comfort, and productivity. Technology that supports the buildings and industry of today and tomorrow requires a wide range of talents and skill sets. ALC is part of the Carrier Global Corporation. As a Technical Support Engineer, you will play a critical role in executing building automation projects across Wisconsin and Minnesota. This position operates at a branch level, supporting the branch and high-profile projects, including complex commercial installations, and mission critical sites. This position requires flexibility and mobility, with assignments across Wisconsin, and Minnesota based on project demand. Travel: 50% plus

Requirements

High School Diploma or GED
5+ years of experience in Building Automation or HVAC Controls
Valid driver’s license and ability to travel extensively

Nice To Haves

Strong knowledge of DDC systems, controls hardware, and integration.
Experience with ALC platforms (WebCTRL preferred).
Ability to troubleshoot complex systems and resolve issues independently.
Experience supporting mission-critical environments.
Strong understanding of commissioning processes.
Proven leadership experience mentoring field teams.
Ability to read and interpret mechanical/electrical drawings.

Responsibilities

Serve as the primary technical expert for the field, diagnosing and assisting in resolving complex building automation and control system issues.
Provide on-site leadership during critical project phases, including first-of-kind startups, system integration, and customer demonstrations.
Mentor and train Field Engineers and Field Engineer Supervisors to strengthen technical and leadership capabilities across the team.
Lead field execution for complex and high-visibility projects, including commissioning and startup activities.
Conduct hardware and software design reviews, offering actionable feedback to engineering leadership.
Collaborate with the sales team on control retrofit opportunities by performing site walks, gathering technical data, and supporting proposal development.
Act as a key technical liaison between customers and internal teams, delivering advanced troubleshooting and support.
Document system performance, commissioning results, and overall project status.
Perform quality control reviews, ensuring subcontractor installation meets standards, systems operate correctly, and all project deliverables are achieved.